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Shop with Confidence – Policies & Warranty

🔹 Product Condition

All laptops are thoroughly tested and in excellent working condition before dispatch.
Like-new devices may have minor cosmetic signs of use but are fully functional with no major damage.

• Pre-installed Operating System & essential software
• Ready-to-use experience
• Secure and protective packaging

🛡️ Warranty Coverage

💻 Brand New Laptops

• 01 Year Official Warranty

💻 Like-New (Used) Laptops

• 01 Month Checking Warranty
• 03 Months Service Warranty

💻 Chromebooks

• 06 Months Warranty

🎧 Accessories

• Warranty depends on the product
• Warranty (if available) will be clearly mentioned on the product page

🔁 Exchange & Refund Policy

• 03 Days Exchange & Refund Policy applicable on:
  • Like-New Laptops
  • Chromebooks
• If product does not meet your requirements, you can upgrade within 3 days without any deduction

⚙️ Warranty Includes (FOR LIKE NEW)

• Processor issues
• RAM faults
• Hard Drive / SSD issues
• Software / OS / Driver related problems
• 01 Month Battery Warranty (if applicable)

❌ Warranty Exclusions (FOR LIKE NEW)

Warranty will be void in the following cases:

• Burned, broken, or physically damaged products
• Water or liquid damage
• Screen/display issues
• Sound distortion problems
• Damage due to removal of security stickers
• Improper use, negligence, or physical impact

📍 Warranty Claim Process

• Warranty claims are only processed at our Karachi Warranty Center

📌 Important Requirements

🎥 Unboxing Video (Mandatory)

Must clearly show:

• Sealed package
• Complete unboxing process
• Product condition

🧾 Proof of Purchase

• Valid receipt/invoice required for all claims

🚚 Shipping & Delivery Policy

• Delivery available nationwide across Pakistan
• Estimated delivery time: 24–72 hours
• We ensure safe and secure packaging

📦 Important Delivery Instructions

• Do not accept or open the parcel if packaging is damaged
• Unboxing video is mandatory for any claim (refund/exchange)

💰 Payment Policy

• Cash on Delivery (COD) available for orders below Rs. 20,000
• Orders above Rs. 20,000 require advance payment
• Shipping charges must be paid in advance for COD orders
• Our representative will contact you for payment assistance

🔐 Pre-Owned Products Policy

• Payment is securely held until product delivery
• If product condition does not match description: Exchange or refund available

🔄 3-Day Exchange Policy

• Exchange request can be made within 3 days of delivery
• Upgrade to better specifications without any deduction
• Our team provides complete product details via video before purchase

⚠️ Important Note

HR Solution reserves the right to inspect and verify the product before approving any warranty, exchange, or refund claim.